These Terms & Conditions govern enquiries, bookings, staffing, equipment hire, drinks packages, entertainment and other services arranged through Flirtina Events.
Flirtina Events operates as a central enquiry and booking platform. Services may be supplied by Flirtina Bars Ltd, Flirtina Collective Ltd or another supplier expressly identified in the quotation or booking confirmation.
Throughout these Terms, “Supplier” means the legal entity entering into the booking contract; “Client” means the person, business or organisation making the booking; and “Services” means the items and services expressly included in the accepted quotation and booking documents.
The identified Supplier remains responsible for its contractual obligations, including services carried out by subcontractors on its behalf. A third-party supplier contracting directly with the Client is responsible for its own contractual obligations.
Submitting an enquiry does not create a confirmed booking. These Terms form part of the agreement between the Client and the identified Supplier. Nothing in these Terms excludes statutory rights.
1.1 Quotations are normally valid for seven (7) calendar days unless otherwise stated. Prices and availability may change before a booking is accepted.
1.2 Once the Supplier accepts the booking and the required payment is received, the agreed price is secured for the services and specifications confirmed, subject to subsequent authorised changes.
1.3 The quotation identifies the package, equipment, staffing, service duration, guest numbers, travel and any additional charges included in the booking.
1.4 Additional services, changes in guest numbers, extended operating hours, extra equipment or revised logistics may require a revised quotation.
1.5 Where offered, the automatic 2.5% payment discount applies only to eligible bank transfers or authorised cash payments. Card payments do not qualify for this discount. No prohibited consumer card surcharge will be applied.
1.6 Dry Hire services are subject to a minimum three-hour charge unless otherwise agreed in writing.
1.7 All-Inclusive packages are normally priced on a minimum of twenty (20) guests, even where fewer guests attend.
1.8 Pre-Paid Drinks packages are individually quoted. A provisional starting point of approximately 100 drinks may be used when assessing a package, but the final agreed quantity and value are those confirmed in writing.
1.9 Cash Bar or Pay Bar services normally require an agreed minimum spend of £3,500 or more unless the Supplier expressly agrees otherwise in writing.
1.10 Any package minimum, minimum charge, minimum spend or additional requirement will be identified in the quotation or booking documents.
2.1 The quotation or booking confirmation will identify the legal entity supplying the Services.
2.2 The Client must check the quotation, event date, venue, times, services, guest numbers, prices and other booking information before accepting.
2.3 A booking is made by completing the relevant online booking form, confirming acceptance of these Terms and paying the required deposit or full amount.
2.4 The contract becomes binding when the Supplier accepts the booking and receives the required payment in cleared funds, unless alternative arrangements are expressly agreed in writing.
2.5 No handwritten or electronic signature is required where the booking has been validly accepted through this process.
2.6 Following booking acceptance, the Supplier may issue event arrangements, cocktail menus, drinks selections, equipment specifications or other confirmation documents.
2.7 The Client must review these documents carefully and promptly notify the Supplier of errors or omissions.
2.8 Approval of the subsequent event or cocktail documents confirms the agreed operational arrangements and any expressly accepted amendments. It does not replace the original booking acceptance.
2.9 The Client is responsible for providing accurate contact details and identifying any person authorised to approve changes or incur additional charges.
2.10 Where an agent, venue, event organiser or other intermediary makes a booking, that party must accurately communicate all requirements and identify the contracting Client.
2.11 Bar styles, finishes, layouts and specific equipment selections should be confirmed promptly. Requested items remain subject to availability until expressly allocated or confirmed.
2.12 The Supplier may engage suitable staff, contractors or subcontractors to fulfil the agreed Services while remaining responsible for its contractual obligations.
2.13 No material amendment is binding unless confirmed in writing by an authorised representative of the Supplier.
3.1 A booking deposit of 25% of the total agreed booking value is normally required to secure the event date.
3.2 The deposit must normally be received within three (3) calendar days of the booking request or invoice date, unless another deadline is expressly agreed.
3.3 A provisional reservation may be released if the required payment is not received by the agreed deadline.
3.4 The remaining 75% balance is payable no later than fourteen (14) calendar days before the event.
3.5 Bookings made within fourteen (14) calendar days of the event normally require full payment at the time of booking.
3.6 Payments must be received in cleared funds by the stated deadline.
3.7 Accepted payment methods may include bank transfer, secure online card payment, authorised telephone card payment or cash where agreed.
3.8 Any agreed payment discount applies only where the qualifying payment method and payment conditions are satisfied.
3.9 The booking deposit forms part of the total contract price and is not an additional fee.
3.10 The Supplier may suspend preparations, withhold delivery or decline to commence Services where payment remains overdue, subject to applicable law and the circumstances of the booking.
3.11 Failure to pay does not automatically cancel the Client’s financial obligations. Any cancellation or recovery charge must be consistent with the Supplier’s genuine losses and applicable law.
3.12 Payment arrangements may only be changed with the Supplier’s written approval.
4.1 Corporate, public-sector, educational and institutional Clients are subject to the standard payment terms unless alternative arrangements are expressly approved in writing.
4.2 Purchase orders, internal payment procedures or accounts payable requirements do not automatically override agreed booking deadlines.
4.3 Any requirement for supplier registration, purchase order numbers, invoice references or additional documents must be communicated before booking confirmation.
4.4 An agreed credit arrangement must identify the payment deadline and any relevant conditions.
4.5 The Supplier may refuse or withdraw an unconfirmed credit arrangement before accepting the booking.
5.1 Cancellations must be submitted in writing to info@flirtinaevents.co.uk.
5.2 Cancellation charges are intended to reflect genuine anticipated losses, committed costs, work already undertaken and the Supplier’s reasonable opportunity to mitigate its losses.
5.3 For cancellations more than twenty-eight (28) calendar days before the event, the Supplier may retain or charge up to 25% of the agreed booking value where justified by its losses and commitments.
5.4 For cancellations between twenty-eight (28) and fifteen (15) calendar days before the event, a cancellation charge of up to 50% of the agreed booking value may apply.
5.5 For cancellations fourteen (14) calendar days or fewer before the event, a cancellation charge of up to 100% of the agreed booking value may apply where justified by the circumstances and applicable law.
5.6 These percentages are maximum contractual starting points, not automatic penalties. Charges must be reduced where required to reflect avoided costs, replacement bookings, mitigation and the Client’s legal rights.
5.7 Deposits are credited against any properly payable cancellation charge. They are not unconditionally forfeited in every circumstance.
5.8 Where the Client has paid more than the amount properly due following cancellation, the excess will be refunded.
5.9 Requests to change an event date are subject to availability and written acceptance by the Supplier.
5.10 A change of date may involve additional charges where it creates reasonable costs, lost opportunities or revised service requirements.
5.11 A substantial reduction in guest numbers, drinks quantities, service duration or booked equipment may affect the quoted package price or minimum charge.
5.12 The Client must communicate requested reductions within any notification deadline expressly stated in the quotation or booking confirmation.
5.13 The Supplier is not obliged to accept changes that materially alter the original booking.
5.14 Nothing in this section limits statutory cancellation or refund rights where applicable, or the Client’s remedies where the Supplier breaches the contract.
6.1 Bespoke products and specialised services may include ice sculptures, ice bars, custom-built installations, personalised branding and specially sourced materials.
6.2 Such products may require separate payment arrangements because design, ordering and production commitments can arise before the event.
6.3 Unless otherwise agreed, bespoke ice products may require 50% payment on acceptance and the remaining 50% no later than fourteen (14) days before delivery or before carving or production begins, whichever is earlier.
6.4 The Client must approve designs, wording, dimensions, delivery arrangements and other specifications within the deadlines provided.
6.5 Requested changes after approval may be refused or subject to additional reasonable costs.
6.6 Cancellation charges for bespoke products will reflect actual committed expenditure, completed work, avoidable costs and any applicable statutory rights.
6.7 Bespoke or perishable products may be subject to different statutory cancellation rules. Nothing in these Terms removes rights relating to faulty goods, misdescription or breach of contract.
7.1 The Client is responsible for ensuring the event and venue hold any necessary permissions, licences or Temporary Event Notices (TENs), unless the Supplier expressly agrees to arrange them.
7.2 The Client must provide accurate licensing information and relevant documentation when requested.
7.3 Alcohol service is subject to applicable licensing law, age-verification requirements and any conditions imposed by the venue or licensing authority.
7.4 The Supplier may refuse or suspend alcohol service where the necessary authorisation is absent or where continuing service would be unlawful.
7.5 Where a licensing failure is attributable to the Client, any resulting cancellation or additional charge will be assessed in accordance with the agreed terms, genuine losses and applicable law.
8.1 The Client must provide accurate venue details and disclose access restrictions before the booking is finalised.
8.2 Suitable vehicle access must be available for delivery, loading, unloading and collection, including where a long-wheelbase commercial van is required.
8.3 The Client must arrange suitable parking and disclose any parking restrictions, height limits, loading permits or access times.
8.4 Reasonable parking fees, tolls, congestion charges and other necessary travel expenses may be charged where disclosed or reasonably incurred in connection with the booking.
8.5 Equipment cannot normally be transported up or down more than five (5) stairs without prior written agreement.
8.6 Doorways and access routes must normally provide at least 900 mm of clear width, unless the Supplier has approved an alternative.
8.7 Routes must be suitable for the size, weight and safe movement of the booked equipment.
8.8 The Client must disclose gravel, mud, steep slopes, uneven ground, lifts, restricted corridors and other obstacles that may affect delivery.
8.9 Outdoor installations require suitable stable ground and appropriate protection from adverse weather.
8.10 Travel charges will be calculated according to the basis specified in the quotation, which may include one-way mileage, staff travel, transport, accommodation or other agreed logistics.
8.11 Where specialist staff must be sourced from another location, any additional travel cost must be agreed with the Client before it becomes payable, except where the contract expressly provides otherwise.
8.12 International bookings may require flights, accommodation, transfers, baggage and related arrangements. Where the Client is responsible for booking these, all arrangements must be approved by the Supplier in advance.
8.13 Delays, failed deliveries or additional labour caused by undisclosed access restrictions may result in reasonable additional charges, subject to evidence and applicable law.
9.1 Agreed setup, service, performance, breakdown and collection times will be confirmed in the booking documents.
9.2 The Client must ensure the venue is ready and accessible at the agreed times.
9.3 The Supplier may require access before the advertised event start time to allow safe setup, preparation and testing.
9.4 Delays caused by the Client, venue or other suppliers may reduce the available service period where the Supplier cannot reasonably recover the lost time.
9.5 Additional waiting, labour, storage or return-journey costs may be charged where reasonably incurred and permitted by the booking terms.
9.6 Equipment must remain available for collection at the agreed time and location.
9.7 Where a booked bar or equipment item becomes unavailable, the Supplier will make reasonable efforts to offer a suitable alternative, but an identical replacement is not guaranteed.
9.8 Any material change to the agreed Services will be communicated to the Client, with appropriate remedies available where required by law.
10.1 The Supplier will arrange personnel appropriate to the services booked, including bartenders, mixologists, flair bartenders, entertainers and other event staff where agreed.
10.2 Staff remain employed or engaged by their respective employer or contracting supplier and are not employees of the Client merely because they work at the event.
10.3 Staff will be expected to act professionally and comply with reasonable venue safety procedures.
10.4 The Client must provide a safe working environment and ensure staff are not subjected to harassment, threats, abuse or unsafe conditions.
10.5 Staff may refuse particular tasks or suspend service where reasonably necessary to protect safety or comply with the law.
10.6 Flair bartending and entertainment performances are provided only where included in the agreed booking.
10.7 The precise content and timing of performances may depend on the venue, space, safety conditions and agreed service requirements.
10.8 Where an assigned staff member becomes unavailable, the Supplier will make reasonable efforts to arrange a suitable substitute, but availability cannot be guaranteed.
10.9 The Supplier remains responsible for its contractual obligations and will address any material shortfall in accordance with applicable law.
10.10 Staff must be given reasonable access to welfare facilities, drinking water and legally required rest breaks.
10.11 The Supplier is not responsible for independent private conduct undertaken by staff outside their engagement unless responsibility arises under applicable law.
11.1 Alcohol will only be supplied and served in accordance with applicable law and licensing conditions.
11.2 Staff may request proof of age and refuse alcohol service to anyone who cannot establish their eligibility to purchase or consume alcohol.
11.3 Service may be refused to intoxicated individuals or where supplying alcohol would be unsafe or unlawful.
11.4 Staff must not consume alcohol or use illegal drugs while carrying out their booked duties.
11.5 Lawfully prescribed or over-the-counter medication is not prohibited by these Terms, provided its use is lawful and compatible with safe performance of duties.
11.6 Staff must not engage in gambling activities while undertaking their assigned event duties.
11.7 The Supplier is not responsible for policing all private activities or conduct of event guests, although staff may act where necessary to maintain safe and lawful service.
12.1 The drinks package, quantities, menu, service period and any applicable limitations will be stated in the agreed booking documents.
12.2 Pre-Paid Drinks packages provide the agreed allocation or value of drinks for the event.
12.3 Where the Supplier has fulfilled the agreed event service, unused prepaid drinks do not normally qualify for a refund simply because fewer drinks were requested or consumed.
12.4 This does not affect the Client’s legal remedies where the Supplier fails to provide the agreed Services or otherwise breaches the contract.
12.5 All-Inclusive packages are subject to the agreed service period, guest numbers, menu and any reasonable service conditions specified in the booking.
12.6 Cash Bar and Pay Bar bookings are subject to any agreed minimum spend or minimum charge.
12.7 Where the minimum spend is not reached, the Client may be responsible for the agreed shortfall, provided this obligation was clearly disclosed and is enforceable under applicable law.
12.8 The Supplier may refuse to serve alcohol where required by law, licensing conditions or reasonable safety considerations.
12.9 The Client must disclose known allergies, dietary restrictions and special requirements sufficiently in advance.
12.10 The Supplier will provide available allergen information and take reasonable care in preparing and serving drinks.
12.11 Unless expressly guaranteed in writing, an entirely allergen-free environment cannot be assured where shared equipment, preparation areas or ingredients are used.
12.12 Client-supplied drinks, ingredients and stock remain the Client’s responsibility unless the Supplier has expressly agreed to store, manage or serve them.
12.13 The Supplier may decline to use stock or ingredients that appear unsafe, unsuitable or unlawful.
12.14 Menu substitutions may be necessary where ingredients become unavailable. Material changes will be communicated where reasonably practicable.
12.15 Where a shortage or service failure is attributable to the Supplier, the matter will be assessed fairly against the agreed package and applicable legal rights.
13.1 Staff may use mobile phones, tablets, payment terminals and other devices for legitimate operational purposes.
13.2 Such purposes may include processing transactions, checking orders, maintaining drinks counts, communicating with management and accessing booking information.
13.3 Devices must be used professionally and in a manner compatible with safe service.
13.4 Card payment processing may depend on mobile signal, internet connectivity, power and third-party payment systems.
13.5 Where a payment system becomes unavailable, the Supplier may offer an appropriate alternative payment method where lawful and practical.
14.1 Additional drinks, staffing, equipment or extended service hours are subject to availability and agreement.
14.2 Any additional charge must be approved by an authorised representative of the Client and the Supplier.
14.3 Approval may be recorded through a written quotation and written acceptance, or through a fully prepaid additional service arrangement agreed on the event day.
14.4 Informal verbal requests to bartenders or other event staff do not automatically authorise contractual changes or additional charges.
14.5 Extensions may be declined where they would conflict with licensing conditions, staffing requirements, venue restrictions or other bookings.
14.6 Where an extension is agreed, the additional service period and payment terms must be confirmed.
15.1 The Client must ensure the venue is reasonably safe and suitable for the agreed Services.
15.2 The Client must communicate relevant hazards, restrictions, emergency procedures and venue rules before the event.
15.3 Suitable electricity, water, drainage, lighting and other facilities must be provided where required for the booked equipment or service.
15.4 Any specific utility or space requirements will be communicated during the booking process.
15.5 The Client must ensure guests and third parties do not interfere with equipment, cabling, stock or working areas.
15.6 Children must be appropriately supervised by their responsible adults and must not enter restricted working areas without permission.
15.7 Outdoor events must provide suitable protection from unsafe weather, unstable ground and other foreseeable hazards.
15.8 The Supplier may suspend or adapt Services where conditions present a genuine safety risk.
15.9 Where glasswashing facilities are unavailable and clean glassware becomes exhausted, the Supplier may use suitable disposable drinkware where appropriate and consistent with the agreed service.
15.10 Any significant reduction or alteration in service will be handled in accordance with the contract and applicable law.
16.1 All supplied bars, equipment, glassware and associated items remain the property of their respective owners unless expressly sold to the Client.
16.2 Equipment is supplied for the agreed event, location and hire period only.
16.3 The Client must take reasonable care of hired equipment and ensure that guests, venue staff and other suppliers do not misuse or interfere with it.
16.4 Only the Supplier or its expressly authorised personnel may move, reposition, relocate, disconnect or dismantle supplied bar equipment.
16.5 The Client, venue staff, decorators, contractors and other third parties must not move bar equipment from one position to another, including moving it within the same room or venue.
16.6 The Client must obtain written approval before attaching any branding, decorations, adhesive materials, fixings or other items to hired equipment.
16.7 Any authorised branding or decoration must be installed without causing damage or interfering with safe operation.
16.8 All Client branding, personalised decorations, vinyl, stickers, tape, glue and other applied materials must be completely removed before collection unless the Supplier expressly agrees otherwise.
16.9 Removal includes all sticky residue, adhesive marks and remaining fixings. The equipment must be returned in a reasonably clean condition.
16.10 Reasonable additional cleaning, repair, labour or collection-delay charges may apply where the Client fails to meet these requirements.
16.11 The Client may be responsible for loss, theft or damage beyond fair wear and tear where legally attributable to the Client or persons for whom the Client is responsible.
16.12 The Supplier will not charge the Client for glassware broken by the Supplier’s own staff in the ordinary course of providing the Services.
16.13 Where agreed, a £5 allowance may apply to ordinary glassware breakages. Any charge beyond that allowance must reflect the actual circumstances and reasonable replacement cost.
16.14 Missing or damaged equipment may be documented through photographs, inventory checks, collection records or other reasonable evidence.
16.15 Any replacement, repair or cleaning charge must be reasonable and must not provide the Supplier with an unjustified windfall.
16.16 The Client must provide reasonable security for equipment left at the venue before, during or after the event.
16.17 Equipment must not be transferred to another location or released to an unauthorised third party.
16.18 The Client must promptly report any theft, damage, accident or security concern affecting hired equipment.
17.1 The Supplier may take reasonable photographs or video recordings of equipment, delivery conditions, setup, service arrangements, damage or collection for legitimate operational and evidential purposes.
17.2 Such records may be used to investigate incidents, confirm contractual performance, assess damage or resolve disputes.
17.3 Personal information will be handled in accordance with applicable data protection law.
17.4 Promotional use of identifiable images or footage will be assessed separately and will require an appropriate lawful basis and any necessary permissions.
17.5 The Client should notify the Supplier in advance of relevant venue photography restrictions or confidentiality requirements.
18.1 The Client should raise any concern with the event supervisor or Supplier as soon as reasonably practicable so that an opportunity to resolve it can be provided.
18.2 Written complaints should be sent to info@flirtinaevents.co.uk.
18.3 Reporting an issue within 48 hours of the event is encouraged where practical, particularly where prompt investigation or evidence preservation is important.
18.4 The 48-hour reporting period is not an absolute deadline and does not remove statutory rights or valid claims made later.
18.5 Complaints will be considered using relevant booking documents, staff accounts, photographs, transaction records and other available evidence.
18.6 The Supplier may request reasonable information needed to investigate a claim.
18.7 Any refund, correction, replacement service or other remedy will depend on the circumstances, contractual obligations and applicable law.
18.8 Nothing in these Terms prevents a Client from publishing a lawful and truthful review or exercising legal rights.
19.1 All agreed invoices must be paid by their stated due dates.
19.2 Additional authorised event charges may be invoiced after the event and are normally payable within seven (7) calendar days unless another period is stated.
19.3 The Supplier may issue payment reminders and take proportionate recovery action where a valid debt remains unpaid.
19.4 For qualifying business-to-business debts, statutory interest and compensation may be claimed where permitted by the Late Payment of Commercial Debts (Interest) Act 1998 and related legislation.
19.5 Statutory business late-payment remedies will not automatically be applied to consumer bookings.
19.6 Any recovery costs charged to a Client must be lawful, reasonable and recoverable under the applicable agreement or legislation.
19.7 Where necessary, the Supplier may pursue an unpaid debt through an appropriate court or debt recovery process.
20.1 The Supplier will maintain insurance appropriate to its operations, including applicable public liability, product liability and employers’ liability cover.
20.2 The existence of insurance does not by itself determine or extend contractual liability.
20.3 The Supplier is responsible for losses caused by its breach of contract or negligence to the extent required by applicable law.
20.4 Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.
20.5 Nothing in these Terms removes a consumer’s statutory rights or remedies for services not provided with reasonable care and skill.
20.6 The Supplier is not automatically responsible for property, stock, equipment or services independently supplied or controlled by third parties, but remains responsible where liability arises under law.
20.7 Neither party will be treated as automatically liable for a failure caused by an exceptional event genuinely beyond its reasonable control, subject to applicable law and the specific circumstances.
20.8 Such events may include severe weather, major transport disruption, government restrictions, natural disasters or other exceptional circumstances that materially prevent performance.
20.9 Ordinary staffing difficulties, foreseeable equipment faults or routine traffic conditions do not automatically excuse contractual performance.
20.10 The affected party must take reasonable steps to minimise disruption and communicate material changes promptly.
20.11 Where the Services cannot be performed, the parties will consider reasonable alternatives, postponement, refunds and other remedies in accordance with applicable law.
21.1 The Supplier’s branding, logos, photographs, designs, promotional materials and other intellectual property remain protected by applicable law.
21.2 The Client must not use protected materials beyond any permission or licence expressly granted.
21.3 The Client retains responsibility for obtaining permission to use any branding, artwork, logos or other materials supplied for customisation.
21.4 Images, videos or AI-generated material must not be knowingly presented in a misleading manner that falsely represents the Supplier’s actual equipment, staff, services or event performance.
21.5 These Terms do not prevent lawful use of genuine photographs, fair comment, honest reviews or other uses permitted by law.
22.1 These Terms apply alongside the accepted quotation, booking confirmation and any subsequent written amendments expressly agreed by the parties.
22.2 If booking documents conflict, a specific written amendment expressly agreed by authorised representatives will take precedence over an inconsistent general provision, unless applicable law requires otherwise.
22.3 These Terms may be updated from time to time. The version applicable to a booking is normally the version accepted when that booking was confirmed.
22.4 The Supplier may not retrospectively impose materially different Terms on an existing booking without a valid contractual basis or the Client’s agreement.
22.5 Notices and contractual communications may be sent using the email addresses supplied during booking, unless another method is required by law.
22.6 The Supplier will process personal information for legitimate booking, administration, service delivery, payment, legal compliance and related purposes in accordance with applicable UK data protection law.
22.7 Relevant personal information may be shared with authorised staff, subcontractors, payment providers or other parties where reasonably necessary and legally permitted.
22.8 If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply so far as legally possible.
22.9 Failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.
22.10 These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections or jurisdictional rights that apply.
22.11 Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.
For enquiries regarding these Terms & Conditions, please contact:
